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Terms and Conditions

Wholesale Trade Only

All accounts must have a city or county privilege license and have a state tax certificate to operate as a retailer, wholesaler or manufacturer. Merchandise purchased must be for use in manufacturing or resale.

Terms of Sale

MasterCard, Visa, Discover, and American Express; Advance Payment; Net 30 with approved credit –1.5% per month late charge subject to applicable state laws. We do not accept C.O.D. shipments. Orders may be subject to cancellation if credit application or payment information cannot be obtained by Sigma Zingz & Thingz after several contacts, up to the time of planned ship date. Order cancellations at the request of the customer must be submitted in written format via fax or email.

Minimums

Sigma Zingz & Thingz does not set a minimum order amount or require you to purchase in case packs.

Shipping

Sigma Zingz & Thingz shipping and handling rates were designed to be as reasonable as possible. The shipping and handling rates we charge are based on the cost of your order, and the destination zone. Please see Rate Chart and Zone Chart. Most of our orders ship out within 1-2 business days.

Backorders

Sigma Zingz & Thingz does not backorder.

Damages and Claims

Replacement Policy

To be eligible for a replacement, you must send an email with photos of the damage. The replacement must be initiated within 30 days of receipt. To start your replacement please email us at rtv@sigmazingz.com and include your Order Number and images of the damage. Please title your email “Replacement Needed”.

Once we receive your request for replacement, we will send you an email to notify you that the request is received.  If the request is approved, we will supply you with the order number in our system for reference.

If we are out of inventory on an item that is eligible for replacement, we will refund your order in full.

Return Policy

To be eligible for a return, your items must be in their original condition and in its original package and must have been purchased from our website. The return must be initiated within 30 days of receipt and will receive a 20% restocking fee. To start your return please email us at rtv@sigmazingz.com.com and include your Order Number and the reason for the return. Please title your email “Return Authorization Needed”.

If your return is not in original condition, we do reserve the right to refuse the return.

We will not refund shipping costs on returns.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If your return is approved, a credit will be applied to your original form of payment. Please allow 3-5 days for the refund to be reflected in your account.

Questions or Inquiries

Please contact our Customer Service Department by phone at 888-466-5447 or by fax at 805-306-3597. Office hours are Monday through Friday, 6am to 3pm, PST.

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